I travelled with Norwegian from Copenhagen to JFK on 9/9/2015. Apparently, the Dreamliner which was scheduled to fly had mechanical problems plus they purchased a downgraded alternative charter aircraft from the company known as Hi-Fly to fly instead. Besides the proven fact that it was a downgraded plane in comparison towards the Dreamliner they market about this very page, the plane was more compact and triggered the flight to become overbooked by 34 people! These were offering 200 Pounds to obtain individuals to volunteer to obtain knocked, which clearly wasn't a higher enough offer as in the finish, 12 people still wound up getting involuntarily knocked. Individuals people probably wound up being postponed a couple of days to get at their locations since Norwegian only flies CPH to JFK every second day.
When I was among the people placed on standby and almost did not allow it to be to the plane, I had been very upset and complained towards the desk attendant that within the U.S., air carriers could keep growing the compensation offer until you will find enough volunteers to ensure that ultimately nobody is involuntarily knocked. The attendant explained that since Norwegian would be a European air travel, they weren't required to follow U.S. rules.
HOWEVER, visiting the Norwegian website
it states clearly the next:
"In situations where plane tickets are oversold, we'll handle all "knocked" people with justness and consistency in compliance with Part 250 people Department of Transport rules and our guidelines and methods for identifying boarding priority."
WTF, they lied to my face!
it states the next:
"When the substitute transportation is scheduled to enable you to get for your destination greater than two hrs later (four hrs worldwide), or maybe the air travel doesn't make any substitute travel plans for you personally, the compensation doubles (400% of the one-way fare, $1300 maximum)."
Despite a financial budget ticket cost of $300, this really is nearer to $1200, that is far more than 200 Pounds! Quite simply, what Norwegian does is against the law!!
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